We’re looking for a talented Customer Success Manager to join our team. You’ll support the success and retention of our customers, working closely with the internal team of sales, support, and product specialists. Your role will focus on building strong relationships with customers, ensuring their satisfaction, and achieving business goals through seamless customer experiences. You will need to demonstrate a strong understanding of customer relationship management, problem-solving skills, and an ability to align customer needs with business objectives.

What You Will Do

• Serve as the main point of contact for customer inquiries and relationship management.
• Onboard new customers, ensuring they have a smooth transition and are well-versed in our products/services.
• Monitor customer health metrics and proactively address any potential issues or concerns.
• Track and analyze customer success metrics, presenting stats and progress to the leadership team.
• Identify trends in customer engagement and provide feedback to product and sales teams.
• Help strategize, implement, and maintain an efficient customer success system.
• Create and maintain resources such as FAQs, guides, and customer training materials.
• Support special projects, such as event sponsorships, webinars, and partnerships to enhance customer engagement.
• Contribute to customer support initiatives by resolving issues and escalating complex cases when necessary.

Requirements

• Proven experience in customer success, account management, or related fields.
• Strong problem-solving capabilities and a proactive mindset.
• Excellent verbal and written communication skills in English.
• Familiarity with CRM tools like HubSpot, Salesforce, or similar platforms.
• Ability to analyze data and present actionable insights.
• Demonstrated ability to build strong relationships and foster customer loyalty.
• Basic understanding of digital tools, processes, and technology-driven solutions.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Age 20 to 35 years

Educational Qualification

• It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard and have fun.

Perks & Benefits

• Receive a market-competitive salary that reflects your expertise and contribution.
• Celebrate with two annual festival bonuses in line with company policy.
• Generous paid maternity and paternity leave, supporting work-life balance.
• Earn incentives for meeting and exceeding targets, rewarding your hard work and innovation.
• Access funding for industry-relevant certifications, training, workshops, and conferences.
• Reimbursement for technology tools, software, and home office essentials to enhance productivity.
• Work in a vibrant, creative studio with modern equipment, collaborative spaces, and an inspiring environment.
• Work with diverse clients across industries, boosting your portfolio and professional growth.
• Monthly and annual awards to appreciate high performers and creative thinkers.
• A relaxed and casual dress policy to foster comfort and creativity.
• Remote work opportunities
• Home office & technology reimbursement

We’re committed to creating the happiest company working for and is proud to provide equal opportunity to all. All the qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion.